A True Partnership
Convoy has built trust with Carlisle SynTec over the last three years that’s laid the foundation for an ongoing partnership.
Fixler says that Convoy has given him a leg up on the competition because he can post loads through the online platform and not have to worry about them being covered and delivered on time. He also knows he’s covered if something comes up unexpectedly.
“I can call my Convoy account manager and say ‘hey can you do this?’ and more often than not they say ‘yeah we’ll get it done,’" he says. “Whereas other people are scrambling, we can get it done and I don’t have to worry about it.”
Additionally, he says that when he requests a rate from Convoy, he knows it’s a market rate based on conditions today, whereas brokers quote the same price from six months or even a year ago.
“With Convoy... you guys are more honest with that kind of stuff than any other broker I work with,” he says. “I’m not always looking for the cheapest carrier, at the end of the day I’d rather have good service.”
A true partnership is built on open and honest feedback, something Fixler values in his relationship with Convoy.
“I’ve never had a broker or an asset carrier come to me and say ‘what would you do to change this?’ or ‘how can we go about making your day easier to deal with?’” he says.
“You guys are constantly trying to find ways to make things better for us. The companies that can aggregate that data and put it in a useable form are going to be miles ahead of the competition.”